About Your Privacy

CHE wants you to know how important your privacy is to us. We value your privacy and want you to feel secure knowing we do everything possible to protect your privacy and personal information. Below is our Privacy Policy, which is intended to inform you of our policies, procedures, and practices regarding the collection, use and disclosure of any information that you provide through our website and online platform.

When you use our platform, you accept and agree to CHE’s Privacy Policy. If you do not agree to be bound to the Privacy Policy, please stop using the platform immediately. By accessing and using our platform, you affirm that you have read the Privacy Policy and that you understand, agree, and acknowledge all terms of the policy.

Information Collection, Use, and Disclosure

In order to be efficient in operating our services, we may have to collect personally identifiable information (such as, but not limited to, your name, phone number, email address, and mailing address), billing and payment information, profile information, log data (information such as your computer, Internet Protocol address (“IP”), pages that you visit and the amount of time spent on those pages, actions you take, and other statistics), information related to telehealth/teletherapy services and/or your need for such services, and any information which is exchanged between you and your therapist. In some cases, some of the information you give to us is considered “protected health information” or “PHI”. You may decide which information, if any, you would like to share with us, but some functions of the platform may not be available to you without providing us the requested information. By deciding to provide your personal information, you agree to CHE’s methods of collection and use, as well to other terms and provisions of this Privacy Policy.

The protection of your personal information is of utmost important to us, and we will never sell or share your information in ways other than those detailed in our Privacy Policy. Your information will never be used or disclosed in ways not specifically referenced in this policy unless you specifically request or approve of such disclosure.

The information you provide on our platform may be used for the following purposes:

• To create your account on our platform and let you log in to your account and use the platform.
• To manage your account, provide you with customer support, and ensure you are receiving quality service.
• To contact you or provide you with information, alerts, and suggestions that are related to the service.
• For billing purposes.
• To contact you, either ourselves or the appropriate authority, if either we or a therapist have a good reason to believe you or any other person may be in danger or may be either the cause or the victim of a criminal act.
• To match you with a teletherapist.
• To respond to law enforcement requests as required by applicable law, court order, or governmental regulations.
• To comply with applicable state and federal laws, including, but not limited to laws related to protecting client and public health and safety.

If you have any questions about this Privacy Policy, please contact CHE’s Privacy Office at [email protected].

Your Rights

CHE is required by law to maintain the privacy of protected health information of all patients, including care givers, guarantors and others who are involved in the treatment of patients served.

Your individual rights with respect to the information collected above includes:

• Having access to the data we have collected about you
• Making changes or corrections on any data we have regarding your account(s)
• Deleting any data we have collected about you
• Expressing any concern you have about our use of your data

If you have provided us with personal information and have a general inquiry, would like to request changes to your information, or unsubscribe from services (including email subscriptions) please contact us in one of the following methods:

Phone: 1-855-252-7606
Website: www.hotline-services.com
Mailing Address:

ATTN: Compliance Officer
5838 Edison Place
Carlsbad, CA 92008